This course is designed to develop knowledge, skills and attitudes to lead high performance teams and improve customer experiences, driving business growth.

LEARNING OUTCOMES

  • Learn to use proper leadership tactics that contribute to developing high-performing teams and employees using the best techniques and tools for the team to reach its maximum potential.
  • Knowing the best of your restaurant and your team doing the same through the techniques and your direction positively influence your restaurant.
  • Learn to make decisions in different situations.
  • Learn fundamental business planning concepts and skills that can be applied to your McDonald’s restaurant.

Target Audience: Restaurant Manager

CONTENTS

  • How to take the lead
  • Team development
  • The positive work environment
  • Employee Experience: Performance Reviews
  • Effective action plan
  • Lifelong Learning

Duration: 12 hours | Format: virtual or in person